Refund Policy

At Ajoke Store, customer satisfaction is important to us. We take great care in ensuring that all products are carefully packaged and delivered in excellent condition. Please review our Refund & Returns Policy before making a purchase.

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Returns Eligibility

We accept returns only under the following circumstances:

• The item received is damaged upon delivery.

• The incorrect item was received.

• The item is defective or faulty upon arrival.

To be eligible for a return, the item must:

• Be returned within 14 days of delivery.

• Remain unused and in its original condition.

• Include all original packaging, labels, and accessories where applicable.

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Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

• Opened or used beauty products

• Skincare products that have been opened or tampered with

• Fragrances that have been used

• Gift cards

• Sale or clearance items (unless faulty)

 

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

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If approved, your refund will be processed to the original payment method within 5–10 business days, depending on your payment provider.

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Shipping charges are non-refundable unless the return is due to an error on our part or a faulty product.

 

Exchanges

We only replace items if they are defective, damaged, or if an incorrect item was sent. If you require an exchange, please contact us with your order details and supporting photographs where necessary.

 

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

 

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrectly supplied item.

We recommend using a tracked delivery service when returning items, as we cannot guarantee receipt of returned parcels without proof of shipment.

 

Cancellations

Orders may be cancelled before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled and will be subject to this Refund & Returns Policy.

 

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our customer support team using the contact information provided on our website.

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By placing an order with Ajoke Store, you acknowledge and agree to the terms outlined in this Refund & Returns Policy.